South Carolina's oldest insurance agency
Reporting Insurance Claims...
To report a claim on your insurance policy, first see if your insurance company is listed below. If so, you should call the company directly to report your claim or you may file the claim on the insurance company website per the site addresses also shown below. You will need your insurance policy number when you report the claim. Many of the companies provide 24 hour-7 day service.
Before you make the call to the insurance company to report your claim, there are some things you should consider. Please click here to read some important tips in regards to calling in a claim...
After you have read the things you should know before calling in a claim, we encourage you to call the claim directly to the company as this will ensure faster service. The company will notify us that you have had a claim. Of course, you are always welcome to contact us and we will be delighted to help you in any way.
Important: It is a condition of your policy that you provide timely notice of the claim to your insurance company if you are reporting a claim.
If your company is not listed below, please call the C. T. Lowndes & Company office that services your account. Follow this link to our Contact Us page to find the phone number for your servicing office.
|
Direct Claim Lines |
|
| 21st Century (AIG) | 1-888-244-6163 |
| American Modern Home | 1-800-375-2075 (option 2) |
| American Reliable | 1-800-252-1505 (option 1) |
| American Western | 1-800-375-2075 (option 2) |
| Arcadian Risk Managers | 1-843-449-2191 |
| Arrowhead | 1-800-230-4334 |
| ASI | 1-866-274-5677 |
| Bankers Ins. Co. | 1-800-765-9700 (option 2) |
| Bristol West | 1-800-274-7865 (option 2) |
| Capital Preferred (Fl Select) | 1-888-388-2742 (option 1) |
| Chartis (AIG) | 1-888-760-9195 |
| Chubb | 1-800-252-4670 (option 1) |
| CNA | 1-877-262-2727 (option 3) |
| Colonial Group | 1-800-628-3762 |
| Columbia (Carolina Ins Svc) | 1-800-356-5750 |
| Companion P&C | 1-800-922-1282 (option 2) |
| Continental Special Risk | 1-800-877-2463 |
| CRC | 1-252-247-2519 |
| Dairyland | 1-800-338-2487 (option 2) |
| Deep South Of Georgia | 1-800-802-5246 |
| Encompass | 1-800-588-7400 (option 4) |
| Fidelity Fire & Casualty | 1-866-673-0623 (option 1) |
| Fidelity National Flood | 1-800-725-9472 (option 4) |
| Fidelity National Homeowners | 1-800-220-1351 (option 3) |
| Fireman's Fund | 1-888-347-3428 |
| Foremost | 1-800-527-3907 |
| GEOVERA | 1-800-631-6478 |
| Grange (Trust Guard) | 1-800-445-3030 (option 3) |
| Hagerty | 1-800-922-4050 (If urgent) |
| Hartford (J&J) | 1-800-243-5860 (option 1) |
| Hartford (Flood) | 1-800-787-5677 |
| Hartford Omni | 1-800-727-6664 (option 5) |
| Home Builders Insurance Program | 1-877-321-2537 |
| Infinity | 1-800-225-8930 (option1, then option 1 again) |
| Insurance House | 1-866-268-8383 |
| Interstate Indemnity | 1-800-456-8458 (option 1) |
| ICAT | 1-866-789-4228 |
| Jackson Sumner | 1-800-342-5572 |
| Johnson & Johnson Special Risks | 1-800-487-7565 (ext. 5024) |
| Lexington | 1-866-603-5519 (HO); 1-866-480-5396 (Catastrophe) |
| Meritplan | 1-800-230-4334 |
| Montgomery Insurance Company | 1-800-561-0178 |
| National Causality | 1-800-423-7675 (option 1) |
| National Flood Service | 1-800-759-8656 |
| National Indemnity (Carolina Ins Svc) | 1-800-356-5750 |
| National Security Fire & Casualty | 1-800-239-2358 |
| Nautilus | 1-800-842-8972 |
| Northland | 1-800-328-5972 (option 2) |
| Ocean Harbor | 1-866-482-5246 |
| Penn America | 1-800-788-4780 |
| Philadelphia | 1-800-765-9749 |
| Progressive | 1-800-925-2886 (option 5) |
| PURE | 1-888-813-7873 |
| Safeco | 1-800-332-3226 |
| Scottsdale | 1-800-423-7675 (option 4) |
| Seacoast Brokers | 1-843-341-1600 |
| Southeastern Claims Services | 1-800-962-1625 |
| Southern Cross - Morehead City | 1-252-247-2519 |
| Southern General | 1-800-445-9973 (option 1#, then option3) |
| St. Johns (Siebels) | 1-800-748-2030 |
| Travelers Home & Auto | 1-800-252-4633 (option 1) |
| Travelers Flood | 1-800-505-0193 (option 2) |
| Travelers Commercial | 1-800-238-6225 (option 1) |
| Travelers Boat & Yacht | 1-800-252-4633 |
| Trustguard | 1-866-658-7878 |
| Unitrin | 1-888-253-7834 (option 1, then option 2) |
| Universal | 1-888-846-7647 |
| Universal of Florida (Arrowhead) | 1-800-230-4334 |
| Universal P&C (Red Elephant) | 1-800-218-3206 |
| Universal North America | 1-866-999-0898 |
| USF&G | 1-800-631-6478 (option 2) |
| Viking | 1-800-334-0090 (option 5) |
| Voyager Indemnity | 1-800-245-1505 (option 1) |
| Zurich | 1-800-808-6412 (option 1) |
| Zurich-Marine | 1-800-527-3907 |
Tips on Reporting Claims...
Once you make the call and say “I want to report a claim”, the claim becomes part of your insurance record and cannot be removed, even if you decide not to follow through with the claim.
A claim on your automobile policy will probably adversely affect your premiums.
A claim on your homeowners policy does not affect the premium but can possibly lead to non-renewal of your policy. One claim is usually no problem but 2 or 3 claims may cause your policy to be non-renewed.
Ask yourself these questions before you call the claim in:
Is the dollar amount of my claim likely to exceed my policy deductible?
If not or by just a little bit, do not call the company! Call us instead and we will advise you. It might be in your best interest to not file a claim. A call to your agent to report a possible claim does not constitute the reporting of a claim.
I have wind damage to my home - do I know what my wind deductible is?
It may be vastly different from the all other perils (AOP) deductible and the amount of damages may be less than the wind deductible, making the filing of a claim unnecessary. Check with your agent.
I have minor damage to my home and have had a previous claim. Should I report this new claim?
You may not want to add a second or third claim to your record if you can afford to pay for the repairs out-of-pocket. Call your agent. It is best to use your insurance policy for the major claims not for the minor ones and, that being the case, you should consider having high deductibles on your policy.
I was involved in an automobile accident with another car. The accident was not my fault but my car sustained damage. Should I call my auto insurance company and report the claim?
The insurance company will find out about accident sooner or later when they check your MVR so it does not hurt to call your company. You do not have to do so, however.
If you do report the claim and if you have collision coverage on the damaged car, your company may assign an adjuster and proceed with having your car repaired. Do not let that happen, assuming the other party had insurance. Tell your company you are making the report for information only. Why? Well, in the first place, the other person’s insurance should pay for 100% of the damages to your car. Secondly, you will end up paying whatever deductible you have on your policy (not fair to you) and your auto rates will increase because your company paid (not fair to you again)!
After hours contact number for customers regarding emergency
claims - please call the number listed below...
(843) 860-9983
Restoration Companies
If you have water damage, fire or smoke damage, etc., here are some companies that can help after a disaster...
- AdvantaClean
- Boss Disaster Restoration
- Catastrophe Services, Inc.
- Disaster Care
- Puroclean Disaster Restoration Specialists
- Rainbow International
- Service Master
- Servpro
Click below for the
C. T. Lowndes & Company
Auto Accident
Guide