After Hurricane Matthew brushed the coast line of South Carolina on October 8, it was discovered that Edisto Beach was particularly hard hit by hurricane winds and storm surge.
This was a concern to the staff at C. T. Lowndes & Company as the Charleston based independent insurance agency insures over 750 homes on the island.
On Tuesday after the Saturday storm, COO Bill Silcox and the agency’s Edisto Beach agent, William Hackett, made arrangements with local authorities to be able to access the island which was, at that time, still closed.
On Wednesday, a contingent of 11 – six C. T. Lowndes & Company agents, one insurance company representative, William’s father-in-law, and three ServiceMaster reps – entered the beach to inspect as many homes as possible. Knowing the owners, also the agency’s clients, were unable to access the island, the group took photos and made notes of the visible damages. The five teams had to walk to some of the houses on roads that were inaccessible. Over 600 homes were inspected.
Over the next few days, the agency was able to provide photos to the owners and assist them in filing of flood or wind insurance claims when necessary. Since some owners live in distant states, this service was extremely valuable.
Charleston’s oldest independent insurance agency lived up to its Vision of being “A professional insurance agency that builds customer relationships through honesty, integrity, and outstanding service”. The extra service provided to the Edisto clients was indeed outstanding!
CEO, C.T. Lowndes & Company